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​General Guidelines:

• Students should bring their device fully charged to school every day.  The device may take up to two hours to charge if the battery is fully discharged.

Helpful Handouts and Information:  (Note:  Videos are in mp4 format.  Please use Internet Explorer version 11 for best results.)

• Surface Problems and Solutions
• Windows updates at home:  A "How To" (video)
• Windows udpates at home:  A "How To" (PDF of the above video.)
• Using Windows updates to fix your Surface Tablet
  Note on updates:  Occasionally you will get an error saying updates can not be processed.  Several restarts and trying again later usually fixes the problem.
• Maximize your Surface Battery
• OneNote 2013 - Set as default version to use:  Does the personal version of OneNote instead of OneNote 2013 (desktop verion) keep opening?  Here is a short video of how to set OneNote 2013 (desktop version) back to your default program.  The personal version of OneNote will not allow you to open teacher shared notebooks.  You must use OneNote 2013 (desktop version).  
• How to save files and access files from home​ via your OneDrive for Business account.

On-Site and Afterhours Help

• Student advocates are on site to assist before school.  Please submit a request via the student advocates website.  Problems after hours or before 8 a.m.?  You may contact the IT Service Desk at (470)254-4357 or at ITServiceDesk@fultonschools.org

Insurance Related Information:

• Device FAQ
• Finding the Serial Number on your Windows Surface 3 tablet

Permission Slip Information:

• Device User Agreement (English)